Shipping & Returns

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<h1 style="font-size: 36px; font-weight: 700; margin-bottom: 10px;">Shipping & Returns</h1>
<p style="font-size: 16px; color: #777;">We want you to love your wig. Here's how we take care of you 🤎</p>
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<h2 style="font-size: 26px; border-bottom: 2px solid #E8D5C4; padding-bottom: 10px; margin-bottom: 20px;">Shipping Information</h2>

<p><b>Processing Time</b><br>
All orders are processed within 1-2 business days. You’ll get a tracking number via email once your wig ships.</p>

<p><b>Delivery Time</b><br>
<b>South Africa:</b> 2-4 business days via Courier<br>
<b>Delivery Cost:</b> R99 flat rate. <b>FREE</b> for orders over R1200</p>

<p><b>Tracking</b><br>
Once shipped, you can track your order using the link in your confirmation email. Or click `Track Your Order` in our footer.</p>
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<h2 style="font-size: 26px; margin-bottom: 20px;">Returns & Exchanges</h2>

<p><b>7-Day Return Policy</b><br>
Not in love with your Her Aura wig? No stress. You have 7 days from delivery to start a return.</p>

<p><b>To be eligible for a return:</b></p>
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<li>The wig must be unused, unwashed, and in original packaging</li>
<li>Tags and hair net must still be attached</li>
<li>We do NOT accept returns on customized or cut wigs</li>
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<p><b>How to Start a Return:</b><br>
Email us at support@heraura.co.za with your order number + reason for return.
We’ll send you a return label. Customer pays return shipping unless the item is faulty.</p>

<p><b>Refunds & Exchanges</b><br>
Once we receive and inspect your return, we’ll process your refund to your original payment method within 3-5 business days.
Exchanges are free and prioritized!</p>
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<h2 style="font-size: 26px; border-bottom: 2px solid #E8D5C4; padding-bottom: 10px; margin-bottom: 20px;">Important Notes</h2>
<p><b>Damaged or Lost Items:</b> If your package arrives damaged or doesn’t arrive, please contact us within 48 hours. We’ve got you.</p>
<p><b>Hygiene:</b> For hygiene reasons, we cannot accept returns on wigs that have been worn outside.</p>
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<h3 style="font-size: 22px; margin-bottom: 10px;">Still Have Questions?</h3>
<p style="margin-bottom: 20px;">We reply within 24 hours Mon-Sat</p>
<a href="/pages/contact" style="background: #E8D5C4; color: #2C2C2C; padding: 12px 30px; text-decoration: none; border-radius: 8px; font-weight: 700;">Contact Us</a>
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