Shipping & Returns

We want you to love your wig. Here's how we take care of you 🤎

Shipping Information

Processing Time
All orders are processed within 1-2 business days. You’ll get a tracking number by email once your wig ships.

Delivery Time
South Africa: 2-4 business days via Courier
Delivery Cost: R99 flat rate. FREE for orders over R1200

Tracking
Once shipped, you can track your order using the link in your confirmation email. Or click Track Your Order in our footer.

Returns & Exchanges

7-Day Return Policy
Not in love with your Her Aura wig? No stress. You have 7 days from delivery to start a return.

To be eligible for a return:

The wig must be unused, unwashed, and in original packaging

Tags and hair net must still be attached

We do NOT accept returns on customized or cut wigs

How to Start a Return:

Email us at support@heraura.co.za with your order number + reason for return.
We’ll send you a return label. Customer pays return shipping unless the item is faulty.

Refunds & Exchanges

Once we receive and check your return, we’ll refund you to your original payment method within 3-5 business days.
Exchanges are free and prioritized!

Important Notes

Damaged or Lost Items: If your package arrives damaged or doesn’t arrive, please contact us within 48 hours. We’ve got you.Hygiene: For hygiene reasons, we cannot accept returns on wigs that have been worn outside.

Still Have Questions?

We reply within 24 hours Mon-Sat